Emergency Callouts
Emergency Callouts
Machine down? We're already on our way.
When a machine goes down mid-service, every minute costs you covers and reputation. Here's exactly what to do, and what happens next.
Need help right now?
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Call us
Call nowFor urgent issues, calling is the fastest way to reach us.
Have your site details and machine model ready. -
Email us
Email usEmail us to raise a job or send full details.
Best for non-urgent enquiries and requests. -
Out of hours
EMAIL USOutside office hours, calls divert to our engineer on call.
Available for genuine emergencies.
What our engineers do on site
Getting you serving again quickly is the priority - our engineers are trained to diagnose the most common faults (blocked group heads, worn seals, scale damage) within minutes on site, fix what can be fixed on the spot, and test and calibrate the machine before they leave.
Where a part needs ordering, we'll tell you honestly rather than leave you guessing. Our philosophy is simple: leave the café better than we found it, including a quick check that nothing else is about to go wrong.
Not sure which plan is right for you?
Not currently on a service plan? We still carry out emergency callouts for non-contract customers - a callout fee applies, and priority goes to customers on a contract first. See our service plans or get in touch below.