Service contracts
Switch your coffee machine service provider
Fed up with repeat breakdowns, slow call-outs or an engineer who never seems to have the part? Move your espresso machines and grinders to Modern Standard Service. We're specialists in La Marzocco, Nuova Simonelli and Victoria Arduino, with engineers across London and the South East.
- 24- or 48-hour contracted response
- Labour included on reactive work
- Brand specialists with genuine parts
Is it time?
Signs it's time to change your coffee machine engineer
Most operators don't switch because of one bad visit. They switch because the same problems keep costing them sales. If any of these sound familiar, talk to us.
The same fault keeps coming back
A quick fix that lasts a fortnight isn't a repair. Repeat call-outs usually mean the cause was never found.
You wait days for an engineer
Every day without espresso is lost sales. You should know exactly what response time you're paying for.
Nobody comes until it breaks
If you can't remember your last planned service, you're paying for breakdowns that maintenance would have prevented.
No PVI paperwork
Your machine's boiler legally needs a written scheme and regular inspection. If you can't find the certificate, read about PVIs.
Parts take weeks
Engineers who don't carry parts for your brand can diagnose a fault and then leave you waiting.
You never get a straight answer
You should know what's wrong, what it costs and whether the machine is still worth repairing.
What changes
What you get when you move to us
- Brand specialists. We service the machines we sell and carry parts for: La Marzocco (including Modbar), Victoria Arduino, Nuova Simonelli, Thermoplan, BUNN, Mahlkönig, Mazzer, Ditting, PUQpress and Übermilk.
- A contracted response time. 24 hours, seven days a week, on Silver and Gold. 48 hours, Monday to Friday, on Bronze.
- Labour included on all reactive work, on every plan.
- A planned maintenance visit every year, so worn seals, scale and tired burrs are caught before they stop service.
- Compliance covered. Gold includes an annual pressure vessel inspection.
- Our own workshop in Harlow, Essex. Boiler and group-head rebuilds are pressure-tested before a machine goes back to site.
Trusted by busy operators
GAIL's Bakery
Coffee equipment partner since 2018.
Ole & Steen
Maintaining coffee equipment across 25+ stores since 2017.
ETM Group
Service and maintenance across 15 London pub sites.
How it works
How switching works
Tell us what you have
Your sites, machines and grinders, and when your current contract ends.
We quote a plan for your equipment
Plans are quoted for your site and equipment. Bronze, Silver or Gold, depending on how you trade.
We time the start with you
Check your current contract's notice period, and we'll line our start date up with it so you're not paying twice.
One number for everything
We book your planned maintenance and you call 01279 452110 for any breakdown.
Old machine?
Switching is a good time to ask if it's worth keeping
If your machine is old, unreliable or the wrong size for how busy you are now, it may cost less to replace it than to keep paying for repairs. We'll tell you honestly.
Get a switch quote
Tell us about your machines
We'll come back with a plan quoted for your equipment and a suggested start date. No obligation.
Call 01279 452110Or email support@modernstandardservice.com
FAQs
Switching service provider: FAQs
Can't see your question? Call 01279 452110 or email support@modernstandardservice.com.
Contact the teamCan I change coffee machine service provider before my contract ends?
That depends on the notice period in your current contract. Check it, then tell us your end date and we'll line our start date up with it, so you're not paying for two providers.
Will you service a machine another company supplied?
Yes, if it's from a brand we service: La Marzocco (including Modbar), Victoria Arduino, Nuova Simonelli, Thermoplan, BUNN, Mahlkönig, Mazzer, Ditting, PUQpress and Übermilk. We can't take on other makes, because we don't hold their parts.
What does a service plan include?
Every plan includes labour on all reactive work and a preventative maintenance visit every year. Silver adds a 24-hour response seven days a week and a free annual water filter change. Gold adds an annual PVI. Plans are quoted for your site and equipment. Compare plans.
How fast will an engineer come?
Silver and Gold plans include a 24-hour callout response, seven days a week. Bronze includes a 48-hour response, Monday to Friday. Not on a plan? Call 01279 452110 and we'll give you the next available slot.
Do you cover London, Essex, Kent and Surrey?
Yes. Our engineers work across London every day from our workshop in Harlow, Essex, and cover Essex, Kent and Surrey & Sussex. We also support customers across mainland Great Britain. Check your postcode.
My machine is old. Should I switch or replace it?
It depends on the repair, the machine's condition and how often it's breaking down. Our repair or replace calculator shows what it's costing you, and our engineers will give you an honest answer.
Do you carry out pressure vessel inspections?
Yes. A PVI is £420 + VAT per machine, including the written scheme of examination and certificate, and an annual PVI is included on our Gold plan. More about PVIs.