Service
and maintenance

A service package for everyone

No two customers are alike, and we have a package to fit everyone. From all inclusive pricing, to 4-hour SLA’s, we can find a service package to suit your needs and budget, allowing you maximum up time on your equipment, along with a longer equipment life. We’ve got you covered on everything from general repairs and safety checks to basic water filter changes, that could save you tremendous amount of stress and money.

All of our coffee machine engineers are fully-trained to tackle any issue, whether your espresso machine is out of action or just needs a service. Our ethos is heavily focused on preventative maintenance to help fix faults before they occur and to ensure that your coffee machine is working at full capacity for as long as possible.

Our service packages

Bronze

Essential service

  • 48-hour callout response
  • Service Level Agreement: 5 days per week
  • Labour included on all reactive work
  • 1 preventative maintenance visit per year
Popular

Silver

Comprehensive service ((inc everything in Bronze)

  • 24-hour callout response
  • Service Level Agreement: 7 days per week (including weekends)
  • Labour included on all reactive work
  • 1 preventative maintenance visit per year
  • 1 free water filter change per year

Gold

Premium service (inc everything in Silver)

  • 24-hour callout response
  • Service Level Agreement: 7 days per week (including weekends)
  • Labour included on all reactive work
  • 1 preventative maintenance visit per year
  • 1 PVI safety check per year (legally required)

Other service offers

  • PVI (Pressure Vessel Inspection)

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  • Customisation

    From powdered coating to laser cut wood panels, we can customise your machine to whatever style you would like.

  • Ad-Hoc Break Down Repairs

    Of course, even with a really well put together preventive maintenance regime there is still the potential for a machine to breakdown, for this we are here to help.

"We believe that prevention is better than repair. That's why we work hard to ensure that your coffee making equipment stays running for as long as possible with minimal downtime. Our aim is to keep you serving delicious coffee!"

Ricky Neal

Technical director

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Some of our customers

  • Gail's Bakery

    We are Gail's coffee equipment partner; we support on everything from custom coloured machines, to PVI's and full preventative maintenance.

    Since 2018, we have worked closely and our relationship is testament to the positive impact we have made.

    First time fix rate averages at 92%.

  • ETM Group

    A busy pub group with 15 locations over London, we deliver a cost effective service and maintenance package to suit their needs.

    From bean to cup, to full traditional we find a solution for all customers.

  • Ole & Steen

    Since 2017, we have worked closely with Ole & Steen to deliver on great coffee and great service.

    Growing to 25 + stores, we managed and maintain all their coffee equipment, ensuring maximum up with a robust preventative maintenance programme.
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