Commercial Coffee Machine Servicing & Maintenance
Commercial coffee machine servicing, repairs and preventative maintenance
Modern Standard Service provides commercial coffee machine servicing, repairs and preventative maintenance across the UK and London — covering traditional espresso machines, bean-to-cup machines and commercial grinders, whether you need a single reactive repair or an ongoing maintenance contract.
No two customers are alike, and we have a package to fit everyone. From 24-hour callout response on our Silver and Gold plans, to routine preventative maintenance visits, we build a service package around your equipment, your budget and how much uptime you need. We've got you covered on everything from breakdown repairs and PVI safety checks to routine water filter changes — the kind of thing that, left unchecked, can turn into a much bigger repair.
We supply, install and service equipment from La Marzocco, Victoria Arduino, Nuova Simonelli, Mahlkönig and more — see our La Marzocco, Victoria Arduino, Nuova Simonelli and Mahlkönig grinder servicing pages for brand-specific detail.
All of our coffee machine engineers are fully-trained to tackle any issue, and use genuine manufacturer parts wherever possible, whether your espresso machine is out of action or just needs a service. Our ethos is heavily focused on preventative maintenance, helping fix faults before they occur so your coffee machine keeps working at full capacity for as long as possible. Repairs that do need workshop attention — a boiler or grouphead rebuild, for example — are pressure-tested before the machine goes back to site.
If you're in London, see our dedicated coffee machine repair and servicing London page for local coverage detail.
Our service packages
Bronze
Essential service
- 48-hour callout response
- Service Level Agreement: 5 days per week
- Labour included on all reactive work
- 1 preventative maintenance visit per year
Silver
Comprehensive service (includes everything in Bronze)
- 24-hour callout response
- Service Level Agreement: 7 days per week, including weekends
- Labour included on all reactive work
- 1 preventative maintenance visit per year
- 1 free water filter change per year
Gold
Premium service (includes everything in Silver)
- 24-hour callout response
- Service Level Agreement: 7 days per week, including weekends
- Labour included on all reactive work
- 1 preventative maintenance visit per year
- 1 PVI safety check per year
Coverage across the UK
We carry out installation, servicing and emergency callouts across our full customer base, from independent cafés to multi-site groups like Gail's, ETM Group and Ole & Steen. See areas we cover for more on where we operate.
Inside our workshop
Every machine that comes through our doors - whether it's in for a refurbishment, a health check, or a warranty repair - passes through the same workshop our engineers work from every day. We hold genuine spare parts in stock, rebuild boilers and groupheads to manufacturer spec, and pressure-test every machine before it goes back out to site.
It's the same standard our engineers bring with them on every callout.
"We believe that prevention is better than repair. That's why we work hard to ensure that your coffee making equipment stays running for as long as possible with minimal downtime. Our aim is to keep you serving delicious coffee!"
Ricky Neal
Technical director
Get in touchSome of our customers
Gail's Bakery
We are Gail's coffee equipment partner; we support on everything from custom coloured machines, to PVI's and full preventative maintenance.
Since 2018, we have worked closely and our relationship is testament to the positive impact we have made.
First time fix rate averages at 92%.
ETM Group
A busy pub group with 15 locations over London, we deliver a cost effective service and maintenance package to suit their needs.
From bean to cup, to full traditional we find a solution for all customers.
Ole & Steen
Since 2017, we have worked closely with Ole & Steen to deliver on great coffee and great service.
Growing to 25 + stores, we managed and maintain all their coffee equipment, ensuring maximum up with a robust preventative maintenance programme.