Case studies

Who we look after

From independent cafés to national bakery estates and one of London's most famous hotels, these are some of the businesses that rely on our engineers to keep their coffee moving.

Entrance of an iconic luxury hotel on Piccadilly, London

Luxury hotelPiccadilly, London

Coffee for one of London's most iconic luxury hotels

We supply and service the coffee machines at one of London's most famous luxury hotels.

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We supply and service the coffee machines at one of London's most famous luxury hotels, a Piccadilly landmark where coffee is part of a guest experience that has to be right every time.

What we do
Coffee machine supply and servicing

Bakery groupAround 200 locations

Keeping around 200 bakeries serving

2018Partner since

~92%First-time-fix rate

Coffee equipment partner since 2018, with custom-coloured machines, PVIs and preventative maintenance across around 200 bakeries.

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We have been GAIL's coffee equipment partner since 2018. That covers custom-coloured machines, pressure vessel inspections (PVIs) and a full preventative maintenance programme across an estate of around 200 locations.

Our engineers fix around 92% of faults on the first visit, so bakeries get back to serving without waiting for a second call-out.

Working together
Since 2018
What we do
Custom-coloured machines, PVIs and full preventative maintenance

Bakery café group25+ UK stores

A preventative maintenance programme across 25+ stores

25+Stores supported

2017Working together since

Managing and maintaining the coffee equipment across more than 25 UK stores since 2017.

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We have worked closely with Ole & Steen since 2017, managing and maintaining the coffee equipment across more than 25 UK stores with a robust preventative maintenance programme.

Working together
Since 2017
What we do
Equipment management and preventative maintenance

Pubs and restaurantsLondon

Cost-effective service for a busy London pub group

A cost-effective service and maintenance package covering bean-to-cup and traditional machines across ETM's London pubs.

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ETM Group runs busy pubs across London. We deliver a cost-effective service and maintenance package that covers both their bean-to-cup and traditional espresso machines.

What we do
Service and maintenance, bean-to-cup and traditional

Essex

Supporting an Essex business close to our Harlow workshop

Love Toast is based in Essex, close to our Harlow workshop.

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Love Toast is based in Essex, close to our Harlow workshop.

Want this level of support for your site?

Tell us what you serve and how busy you get. We'll recommend the right equipment and the service plan to keep it running.